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Are you confident in your current Mitel partner to support your organisation when you need it most?

 

Charterhouse understand that at the heart of every successful organisation is a customer-centric ethos and a strong focus on collaboration across both internal and external teams. When aiming to achieve this, the right technology, infrastructure and partner are intrinsic to success.

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With 27 years experience, and 15 years as a Mitel partner, our proactive approach ensures that your organisation can be confident in our capability to deliver the infrastructure, which underpins your business’ ability to deliver the services expected by your customers.

 

Why make the move? 

Recommended by Mitel

As a platinum partner – the highest accreditation awarded by Mitel – we are one of only a few elite partners in the UK, recognised for our success, technical capabilities and commitment to designing, deploying and supporting Mitel solutions.

Proactive service 

Charterhouse support is available 24/7, with our Network Operations Centre providing proactive support for our customers, ensuring that any hiccups which may arise are dealt with efficiently and before they are able to significantly impact your organisation. This service runs parallel to our customer focused service desk, highly skilled engineers and dedicated PRINCE2 qualified project management team.

Technical Expertise

As part of your transition to Charterhouse, we are offering a full audit of your current Mitel estate, to ensure that your organisation is on a journey to collaboration success. We will deliver a roadmap from today to where you should be, based on Mitel best practice, as well as enabling your team to work remotely and securely.

 

Consolidate 

Having built strong relationships with top-tier vendors across the technology stack, Charterhouse are eliminating the need to have multiple suppliers, by consolidating a range of solutions into a comprehensive package, which we will deliver as your trusted partner to transform your business.

The digital journey for your business starts with Fusion.

What is Fusion?

Every business needs:

  • Fast, reliable connectivity
  • To be able to collaborate effectively, both with customers and its own people
  • To operate securely across all networks and endpoints

The Charterhouse response is Fusion: the hybrid cloud solution that gives your business the flexibility and agility you need to react quickly to market conditions. As a CVD-supported organisation, you will gain access to our Fusion hybrid cloud environment - allowing you to consider the next steps in a potential evolution towards the cloud.

Connectivity. Collaboration. Security.

 

Connectivity, collaboration and security are the three pillars underpinning our Fusion proposition, and, working together, they ensure your business thrives in today’s world of digital disruption.

 

Watch our video to find out more>>

 

Our Eco-System of Partners

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Colt 200
BT
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Extreme 200
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PAlo Alto 200
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Case Studies

Museum of London selects Charterhouse Voice & Data to deliver telephony support that provides resilience and cost savings.

Museum of London

Charterhouse Voice & Data (CVD) deliver telephony support to the Museum of London. By engaging with CVD, the Museum of London have saved around £30,000 each year on their telephony costs, and now benefit from a stable, resilient telephony solution that offers the latest features and functionality.

The Museum of London’s telephony systems were not benefiting from regular software updates, and the incumbent provider was acquired by a larger firm. This resulted in the Museum of London being passed between several Account Managers. There was a feeling that, as a medium-sized not-for-profit organisation, the Museum of London were not a high priority for the provider.

 

CVD took a highly consultative approach when designing and deploying our telephony system. They were diligent in ensuring that our telephony was fit for purpose, and met our expectations. CVD also trained our in house team, which helps us to help ourselves when we need to make simple changes to the telephony system.” Adam Monnery, Head of IT

Business Design Centre

The Business Design Centre selects Charterhouse Voice & Data to implement a scalable Unified Communications solution that improves customer experience. 

The Business Design Centre (BDC) were running an end-of-life telephony system which failed to meet the functionality needs of their clients, especially those in the high-tech space. The incumbent system utilised three on-premise Mitel controllers, with a Virgin ISDN for connectivity. The business needed to implement a new Unified Communication solution that allowed them to diversify their service offerings, whilst enhancing the level of service they delivered to their clients.

 

CVD worked with the BDC to understand their requirements and drivers. Using a highly consultative approach, we designed a tailored solution that met and exceeded their business requirements. We have implemented a cutting edge hybrid cloud telephony solution for the BDC. The Mitel MiCloud hybrid cloud solution is clustered with three Mitel physical controllers at the BDC building, allowing for ‘always-on’ availability, whilst enabling the BDC and their clients to easily scale up and scale down services as required.

 

The Business Design Centre benefitted from the following improvements: 

  • Increased Resilience: the hybrid cloud telephony solution delivers high up-time, and provides resilience in the event of a cloud outage.
  • Diversifying Service Offerings: the BDC can now offer a wide range of feature-rich telephony and collaboration packages to their clients.These packages embrace unified messaging, conferencing, and collaboration.
  • Enabling Agile Working: the solution enables the BDC and their clients to embrace agile and flexible working practices.
  • Higher Client Service Levels: the BDC, and their clients, are able to offer a higher level of service to their respective clients. 

 

"CVD understood our business needs, and adapted accordingly. No matter our question, big or small, CVD always responded. They were a key fit for our culture, and we had the same great experience no matter who we spoke to." Carly Kling, Property and Communications Manager

Speak to the team to find out how we can help your organisation