Healthcare is built on the foundation of care and compassion, but the administrative backbone of any system plays a critical role in ensuring patients receive the best treatment at the right time. This is especially true for the NHS, one of the world’s largest and most relied-upon healthcare systems. Yet, as Bob Swallow, Sales and Marketing Director of Charterhouse and a kidney and prostate cancer patient —discovered, the NHS’s clinical brilliance can be overshadowed by its outdated administrative processes.