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Mobilising your teams for remote working - doing more without spending more.

In this short Vlog Katie Nicholas shares insights from the conversations she is having with IT Directors from NHS Trusts, across the UK, who are responsible for back office technology to support front line output.

Topics discussed include:
  • Working Remotely
  • Sweating your existing technology to achieve more
  • Adding value through smarter working

Watch now to learn more:

Working in collaboration with our partner Mitel, the PBX platform preferred by the NHS for its robust, reliable and secure delivery.Mitel_200

Katie is on hand to help you understand more about the solutions our customers are benefiting from.

Contact me

 

/ Insights / Opinion /

Hybrid Working in the Contact Centre: 5 Considerations for Success

Who would have believed that virtually overnight contact centres could transform? A predominantly bricks and mortar-based operation, forced through the pandemic, was able to move to the majority of agents working from home. Ok, for some it was painful at first, but it proved that homeworking for contact centres was possible and more than that, it highlighted a number of advantages of hybrid working.

/ Insights / Opinion /

The 3 Pillars of Success

The 3 Pillars of Success

Data is EVERYTHING.

How we access and interrogate data defines our strategies around growth. Harnessing the data we gather unlocks the value in our customer base and gives us insight into how to best serve them.