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Businesses that can operate from home are understandably focusing on enabling their workforce to work remotely, in light of the unprecedented global crisis with COVID-19. 

In recent weeks, we have seen an uplift in interest for the technology we provide. These enquiries are for a range of solutions including:
  • Increased mobile data allowances
  • Unified Endpoint Management
  • Mobile Threat Prevention
  • Mobile airtime
  • Video/Voice Conferencing & Unified Communications (UC) Solutions
  • Corporate persona on BYOD
  • Compliant Mobile Voice Recording
  • Direct Routing plans to enable Microsoft Teams for external calling over SIP

Our team has been able to react quickly to empower these businesses to the ever-evolving demands of remote working.

The need for businesses to invest in technology has never been more important as it provides them with the tools they need to continue to trade. They must do so quickly without compromising on security policies and we fear that some are buying technology without carrying out the research or due diligence they would under normal circumstances.

In the past, mobile working has been both embraced and resisted by organisations – it’s been viewed as a double-edged sword. The work involved in deploying a corporate mobile working policy has been outweighed by the insatiable need for it to happen, all the while focusing on how it can impact the bottom line.

The situation we now face means that resistance is not an option. For businesses to be able to operate and come out fighting on the other side of the pandemic, mobile working hooks us into a world of connectivity and allows us to perform our roles remotely. It means we’ll still be able to communicate with colleagues & clients, respond to opportunities and resolve issues that may arise with our customers without putting ourselves - or them - at risk.

The Charterhouse 'mobile solutions' portfolio is here to help businesses through the challenges the mobile market faces. We too will adapt our offering to suit the needs of our clients in the demanding times ahead.

Speak to the team

 

 

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Hybrid Working in the Contact Centre: 5 Considerations for Success

Who would have believed that virtually overnight contact centres could transform? A predominantly bricks and mortar-based operation, forced through the pandemic, was able to move to the majority of agents working from home. Ok, for some it was painful at first, but it proved that homeworking for contact centres was possible and more than that, it highlighted a number of advantages of hybrid working.

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The 3 Pillars of Success

The 3 Pillars of Success

Data is EVERYTHING.

How we access and interrogate data defines our strategies around growth. Harnessing the data we gather unlocks the value in our customer base and gives us insight into how to best serve them.