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True network resilience is the ability to provide and maintain an acceptable level of service in the face of faults and challenges to normal operation.

Not every company has the tools to fully understand how their network performs on a day to day basis. Each organisation across the UK experienced (on average), three days of internet outage during 2016. For more than a third however, this meant their day-to-day operations came to a halt. In total (according to IT PRO Portal, https://goo.gl/ZgSVZT, the British economy lost £7 billion because of this.

With companies under huge pressure to build more resilient networks to incorporate, flexible working, multiple devices per employee and access to cloud based services, it’s now more important than ever to find a networking partner that specialises in providing resilient, robust, bespoke networks.

/ Insights / Opinion /

Hybrid Working in the Contact Centre: 5 Considerations for Success

Who would have believed that virtually overnight contact centres could transform? A predominantly bricks and mortar-based operation, forced through the pandemic, was able to move to the majority of agents working from home. Ok, for some it was painful at first, but it proved that homeworking for contact centres was possible and more than that, it highlighted a number of advantages of hybrid working.

/ Insights / Opinion /

The 3 Pillars of Success

The 3 Pillars of Success

Data is EVERYTHING.

How we access and interrogate data defines our strategies around growth. Harnessing the data we gather unlocks the value in our customer base and gives us insight into how to best serve them.