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Keeping families connected.

During some of the most emotional times some of us will ever experience - keeping lines of communications open, if a friend or family member is hospitalised due to Covid-19, has never been more crucial. In this vlog Katie Nicholas shares insights about how some NHS Trusts, across the UK, are using technology to bring families closer together.

Topics discussed include:
  • How technology is enabling 'virtual visiting hours'
  • Keeping patients and families connected

Watch now to learn more:


Katie is on hand to help you understand more about the technology being used to deliver 'virtual visiting hours'.

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/ Insights / Opinion /

Hybrid Working in the Contact Centre: 5 Considerations for Success

Who would have believed that virtually overnight contact centres could transform? A predominantly bricks and mortar-based operation, forced through the pandemic, was able to move to the majority of agents working from home. Ok, for some it was painful at first, but it proved that homeworking for contact centres was possible and more than that, it highlighted a number of advantages of hybrid working.

/ Insights / Opinion /

The 3 Pillars of Success

The 3 Pillars of Success


How we access and interrogate data defines our strategies around growth. Harnessing the data we gather unlocks the value in our customer base and gives us insight into how to best serve them.